Customer Care
Product Care
Our pieces are made with knitwear and delicate materials, and should be handled with care.
Please pay particular attention when wearing necklaces, rings, bracelets, bags, or accessories that may pull or damage the fabric.
To preserve the quality and longevity of each piece:
- avoid excessive friction or pulling
- store carefully when not in use
- follow the washing instructions provided on the garment label
We recommend gentle handling at all times.
Due to the handmade nature of our pieces, slight variations may occur and are considered part of the uniqueness of each item.
Colors may vary slightly depending on screen settings and lighting conditions.
We are not responsible for damage caused by improper use, washing, pulling, friction, or failure to follow care instructions.
Shipping
Orders are processed within 1–3 business days.
Estimated delivery times vary depending on the shipping destination:
- Italy: free shipping
- European Union: €14.99 shipping / free over €200
- International: €24.99 shipping
Delivery times may vary depending on customs procedures and local couriers.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Returns
Returns are accepted within 14 days of delivery.
Items must be returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To request a return, please contact us before sending the item back.
Contact
For customer support, questions, returns, or claims:
We usually respond within 1–3 business days.